PicSafe Cloud - The easiest way to get clinical photos from your phone to your computer

June 27, 2018

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Ps cloud icon

PicSafe enables you to capture photos, video and audio and upload reports to the "PicSafe Cloud". This makes it super easy to get photos from your phone to your computer.

Ps cloud

The PicSafe Cloud is, essentially, a temporary storage server. It serves as a place where encrypted PicSafe reports can be temporarily stored while waiting for other systems to "get" them. This means that it is easy for a list of reports to appear in the browser (through My PicSafe), but it can also be used for easy integration into various EHR/EMR systems.

Some examples of how the PicSafe Cloud can be used include:

  • An individual user can send a report to the PicSafe Cloud they can access it later through My PicSafe.
  • A clinic, hospital or other institution with an Enterprise account can set up a script to that polls the PicSafe User server to see if there are any new reports. This is useful where an EHR, EMR, or Data Warehouse cannot have a direct connection to an endpoint.
  • A third-party tool (like an EHR, EMR, or Data Warehouse) can suggest users send reports to the PicSafe Cloud and within the third-party tool there can be an option to periodically request new reports and store them in a patients medical record.

Although this section has been placed under the "Send to Storage" heading, it could equally have been listed under "Send to EMR/EHR" heading. It can be used for both.

PicSafe encrypted reports and stored for seven days.

Cloud map

There are PicSafe Clouds in Australia, Canada, Germany, Ireland, the UK, and the USA. Amazon Web Services host all PicSafe Clouds. The users country will dictate which server is used.

  • If the user is in a country that has a PicSafe Cloud, the PicSafe Cloud for in that country will be used.
  • If you are in New Zealand, it will use the PicSafe Cloud in Australia.
  • If you are in an EU country other than the UK or Ireland, it will use the PicSafe Cloud in Germany.
  • Anywhere else, it will use the server in the USA.

When viewing reports through My PicSafe

No unencrypted patient data travels over the Internet. Encrypted reports are downloaded and decrypted in the browser.

My ps cloud reports 1
My ps cloud reports 2

What is going on behind the covers?

When you want to view a report and you click on it, the following happens.

  1. The browser downloads the PicSafe file (in memory, not to the filesystem).
  2. The browser unzips the PicSafe file (in memory). This exposes the package.json file and the package.encrypted file.
  3. The browser extracts the URL of the Key Server that was used to produce the Key used to encrypt the package.encrypted file.
  4. The browser sends a request off to the Key Server with the recipient's User Token and asks for the Key.
  5. The Key Server logs the request and thereby produces an audit trail of who has accessed the report.
  6. The Key Server responds with the Key used to decrypt the package.encrypted file.
  7. The browser decrypts the package.encrypted file and unzips the package.encrypted file. The decryption is done purely in the browser, so no unencrypted patient data travels over the Internet.
  8. The browser then displays the report.
  9. From there the user can choose to save the encrypted report or save the unencrypted files as they see fit.


  • When you select a file, it's NOT uploaded/sent to PicSafe's servers; instead, it's decrypted and uncompressed entirely in the browser. No patient data will be shared over the Internet.
  • You can view and save individual files and add them to various medical record systems.
  • We provide this service on a web page, so you don't have to go through IT to install software on your computer, and you can use it on any computer.
  • To decrypt files, you will need an updated browser (the latest versions of Chrome, Safari, Firefox, Edge, or Internet Explorer).
  • To print a photo, save the file and print once it is on your computer.
  • If there are multiple photos in a report, you can use the arrow keys to move to the next or previous.