Frequently Asked Question: FAQ:

Why can't I record video clips?

Other FAQs

Compressing and encrypting large files needs to be done on the device before sending a report. The time it takes to perform the compression is, in large part, a factor of how powerful the device is. As such, only newer iOS and Android devices can do this. In general, the older the device, the slower it is to compress.


Below is a list of iOS devices that support capture of video.

Device Release Date
iPhone 6S September 2015
iPhone 6S Plus September 2015
iPhone SE March 2016
iPhone 7 September 2016
iPhone 7 Plus September 2016
iPad Pro 9.7-Inch November 2015
iPad Pro 12.9-Inch March 2016


As for Android, we base device capability on the version of Android on your device. Note, because it's possible to upgrade some old Android devices, there may be some situations where an Android device is not suitable for video capture. The compression will take a long time to perform.

Version Name Release Date
Android 6 Marshmallow October 2015
Android 7.0 Nougat August 2016
Android 7.1 Nougat August 2016