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Privacy Policy


Our privacy commitment

Slay Pty Ltd (ACN 168 669 038) ("PicSafe"/"us"/"we"/"our") is committed to protecting the privacy of your personal information. This policy explains how PicSafe manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.

If you have any questions regarding PicSafe’s Privacy Policy or would like us to send you a copy, please contact our Privacy Officer using the details provided below. Our Privacy Policy may be amended from time to time. The current version will be posted on our website and it will apply to all your information held by us at the time.

How does PicSafe collect your personal information?

PicSafe may collect information about you in a variety of ways. Generally speaking, PicSafe will collect personal information directly from you or from your authorised representative. For example, when:

  • you visit our website and provide your contact details; or
  • we supply products or services to you.

We may also collect, use and disclose personal information about customers or potential customers from third party sources or a publicly available source, or from marketing and similar lists legally acquired by us.

If you wish to provide us with personal information about another person, you must first obtain their permission and please make sure that you tell them about the content of this policy.

See the section on "Our online services" below for more information about our collection of personal information online.

How do we hold and protect personal information?

We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.

We implement a range of measures to protect the security of personal information, including – depending on the circumstances – electronic access controls, premises security and network firewalls.

What kinds of personal information does PicSafe collect and hold?

We may collect current and historical personal information including information about your:

  • name
  • contact details
  • identification details
  • skills, qualifications and experience
  • preferences in respect of our services
  • enquiry/complaint details
  • transactions and communications with us and using our platform
  • usage statistics

Why do we collect personal information?

PicSafe provides an online platform designed to facilitate the sending of data and media (including: photographic images, video clips and audio recordings) by health professionals to addressees that they designate.

We collect, hold, use and disclose personal information to provide our platform and services.

his includes:

  • providing, administering, improving and personalising our services
  • contacting you in relation to our services
  • processing payments and refunds
  • verifying your identity and personal information
  • maintaining and updating our records
  • recruiting, training and managing staff and health professionals
  • conducting quality assurance activities to maintain the quality of our services and those of health professionals using our platform
  • meeting our legal obligations
  • protecting our lawful interests
  • facilitating acquisitions and potential acquisitions of our business
  • conduct marketing research and analysis.

We may not be able to do these things without your personal information. For example, we may not be able to communicate with you or allow you to use our platform.

We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (eg. email), online (including websites and mobile apps) and other means, unless you opt out or we are subject to legal restrictions. See the marketing materials for details of how to opt out, or contact us as set out below. We will not use personal information about you for direct marketing purposes except in accordance with applicable legal requirements.

Who do we disclose personal information to?

We may exchange your personal information with our related bodies corporate, your and our representatives, your family members (where appropriate) and our service providers. Our service providers include providers of archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, debt collection, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website or technology services.

Our online services

This section applies to our website at picsafe.com and to our other online services including our apps, email communications and social media profiles (together, ‘Online Services’).

If you use our Online Services to read, browse or download information, our system may record information such as the date and time of your interaction, the pages accessed and any information downloaded. This information is used for statistical reporting and website administration and maintenance purposes.

We may also record device identifiers and device location data through our Online Services where available. We also collect other information regarding location including information you provide through using our Online Services, information about which country’s app store you use and IP address. Location information is used in accordance with this Privacy Policy for purposes including to verify your eligibility to use our services and optimise and customise our Online Services and platform for your location.

Like many other websites, our website may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our website may not have full functionality in that case.

Our Online Services may also use, from time to time, other third party services, including, among others: Google Analytics, Google AdWords, Facebook,and Twitter. These services help us understand: (1) how you use and interact with our Online Services; and (2) the effectiveness of our marketing strategies.

The Online Services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.

How can you access and update your personal information?

Please contact us if you wish to seek access to or correct any personal information we may hold about you. We aim to respond within a reasonable time and may need to verify your identity.

Please provide as much detail as you can about the particular information you seek, in order to help us locate it. We may deny some requests for access to or correction of personal information where the law allows us to do so.

Contact us

Attention: Privacy Officer
[email protected]
Telephone: +61402884406
Slay Pty Ltd
93 Nicholas Street, Ashburton, Victoria, Australia, 3147

If you contact us with any concerns about how we have handled your personal information, we may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.

Last updated: 31 January 2017

Slay Pty Ltd