Frequently Asked Question: FAQ:

Why can't I record video clips?

Other FAQs

Compressing and encrypting large files needs to be done on the device before sending a report. The time it takes to perform the compression is, in large part, a factor of how powerful the device is. As such, only newer iOS and Android devices can do this. In general, the older the device, the slower it is to compress.


Below is a list of iOS devices that support capture of video.

Device Model Release Date
iPhone 6S September 2015
6S Plus September 2015
SE March 2016
7 September 2016
7 Plus September 2016
8 Plus September 2017
X November 2017
iPad Pro (1st gen) 9.7-Inch November 2015
Pro (1st gen) 12.9-Inch March 2016
(2017) March 2017
Pro (2nd gen) 10.5-Inch June 2017
Pro (2nd gen) 12.9-Inch June 2017


As for Android, we base device capability on the version of Android on your device. Note, because it's possible to upgrade some old Android devices, there may be some situations where an Android device is not suitable for video capture. The compression will take a long time to perform.

Version Name Release Date
Android 6.0 Marshmallow October 2015
Android 7.0 Nougat August 2016
Android 7.1 Nougat August 2016
Android 8.0 Oreo August 2017
Android 8.1 Oreo December 2017