Frequently Asked Question: FAQ:

How can I force my iPhone to send text messages via SMS rather than iMessage?

Other FAQs

If you're using an iPhone, SMS messages are being bundled together with iMessage messages (Apple's messaging platform). By default, if you are sending a message from an iPhone to a recipient with an iPhone it is sent through iMessage. That means Apple servers store patient data. You should turn off iMessage if you wish to use SMS for sending patient data.

Turn off iMessage and send through SMS only

iOS
  • Open the Settings app.
  • Scroll down and tap the Messages row.
  • Turn the iMessage switch off.

In practice, unless you are using PicSafe, you could not be sending patient data via SMS or iMessage. Please see the "Is sending patient data via text message (SMS) safe?" FAQ.